Technical Account Manager – Data Privacy Compliance Automation

Our client’s solutions empower engineering teams to integrate privacy considerations into the SDLC process – from planning through to post-deployment. They believe that by building their product for Data Privacy & AI Governance they can solve the world’s most critical and challenging problems of trust and safety in data and AI-driven enterprise on behalf of every person. In their view, serving the developer community is the fastest way to facilitate truly respectful systems. While the company believes in technical approaches to better privacy, they understand legal teams hold ultimate accountability for regulatory compliance in most organizations. Our client makes it easy to follow the law by reducing the manual effort needed for privacy rights fulfillment, and by providing first-class proprietary reporting tools to validate compliance practices.

About the Role

Technical Account Managers (TAMs) work directly with clients at some of the world’s most important institutions ensuring their successful implementation and ongoing use of our client’s platform. In this role, you’ll apply your problem-solving ability, creativity, and technical skills to answer questions, resolve technical issues, and proactively ensure your clients understand the latest governance regulations and new features of the platform. Your main goal will be to ensure key customers are happy and satisfied with all of the products they have purchased. You will be responsible for managing the client relationship, ensuring they are getting full value out the tool, partnering with our client’s Sales, Deployment, Product, and Engineering teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the clients you support grow, the scope of work will expand as well as you will be responsible for supporting all live products.

Core Responsibilities:

TAMs responsibilities look similar to those of a fast-moving strategist with technical and client relationship knowledge, supporting high profile brands. A day might span rapidly triaging and solving a client issue using the product, training a client team in the latest features of the platform, or walking through new regulatory guidance to proactively educate clients. The best TAMs aspire to be a trusted expert and advisor to their clients, with deep knowledge of our client’s product, industry changes and recommendations.

• A highly analytical approach and eagerness to solve technical problems in a rapidly changing product and industry landscape.
• Experience and curiosity for working with clients to educate them to become the best data privacy and governance champions. 
• Ability to collaborate efficiently with client teams that are both technical and non-technical – understanding your audience and knowing how to speak to it.
• Proactivity to never leave a client unanswered and unhappy – the ability to context switch rapidly and a pride in over-serving clients.

Requirements:

• 3+ years of relevant, post-college work experience.
• Proven proficiency in client management, relationship management, technical support and training.
• Prior experience in account, relationship or technical management a requirement.
• Experience in a related privacy, compliance security field a bonus.
• Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science.
• Exceptional time, task, and resource management skills.
• Ability to plan for and keep track of multiple requests and deadlines.
• Willingness to continue building skills through educational opportunities.

Benefits:

• Competitive Salary + OTE + Equity 
• 100% medical and dental insurance coverage for you and your dependent(s)
• Remote-first office hours and vacation policy
• Sponsored company lunches and events
• Parental leave and 401K plan

To Apply:

Apply below or email us your resume at info@glenborn.com