Website glenbornjobs Glenborn Corporation

Our client provides social proof messaging services intended to make online shopping as informative as buying in-store. Think pop-ups on product-listing and product-detail pages showing action-driving messages around: trending products, review data, cross-sell info, promotions, low stock alerts etc. The company’s platform increases conversion rates with in-built a/b testing functionality and offers total control and customization of messages for each experience, optimizing in real-time. Clients include Coach, Nautica, Charles Tyrwhitt, House Of Fraser, Rockport, and Ugg.

About the Role:

Our client is looking for an experienced US Senior Account Manager with a passion for eCommerce and a genuine interest in solving our customers’ business challenges. As a Senior Account Manager, you will manage a book of business of $2M across an average of 15 accounts depending on total contract value. The main responsibilities are to ensure the retention of all accounts, achieve growth targets, build strategic account plans, introduce our client’s product roadmap to customers, and produce case studies. 

This is achieved with a consultancy lead account management approach, ensuring all customers follow best practices to maximise the value and ROI from the product set whilst growing stakeholder awareness on each account and identifying growth opportunities. Internally, you will work closely with the Customer Success team and across all other teams (Marketing, Professional Services, Sales) to plan in and deliver customer roadmaps, share best practices, and promote our client’s values. Externally, you will be the main point of contact for customers (including the day to day, commercial and strategic stakeholders). Carry out Business Reviews, discover new opportunities, and own the full renewal process.

Responsibilities:

  • Manage a range of Enterprise and Premium accounts.
  • Serve as a trusted advisor and point of escalation for assigned customers.
  • Develop relationships with key stakeholders and decision-makers on each account.
  • Identify new upsell and growth opportunities.
  • Build a strategic optimisation roadmap for customers to deliver successful experiments and demonstrate additional value.
  • Schedule and prepare kick-off calls, QBRs, and bi-weekly/monthly meetings for Enterprise and Premium accounts
  • Understand customers’ strategic goals, and develop plans to partner on these goals
  • Work with teams internally to manage the resources required to deliver value to our customers
  • Project manage the delivery of new products and product optimisations
  • Identify and create business cases to support upsell opportunities
  • Own and achieve account growth targets
  • Own the full renewal process

Requirements:

  • University degree
  • At least 5 years of account and/or customer success management experience, ideally in eCommerce
  • Excellent communication and presentation skills to communicate effectively internally and externally with both technical and non-technical personnel in a confident and friendly manner
  • A highly organised and meticulous individual
  • Analytical and process-oriented mindset
  • A proven record of delivering renewals and upsells
  • A proven record of negotiating contracts
  • Understanding of the eCommerce landscape
  • Strong customer relationship management skills
  • Attitude to go above and beyond for customers

To Apply:

Apply below or email us your resume at info@glenborn.com

To apply for this job email your details to info@glenborn.com

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