Website glenbornjobs Glenborn Corporation
Our client provides social proof messaging services intended to make online shopping as informative as buying in-store. Think pop-ups on product-listing and product-detail pages showing action-driving messages around: trending products, review data, cross-sell info, promotions, low stock alerts etc. The company’s platform increases conversion rates with in-built a/b testing functionality and offers total control and customization of messages for each experience, optimizing in real-time. Clients include Coach, Nautica, Charles Tyrwhitt, House Of Fraser, Rockport, and Ugg.
About the Role:
Our client is looking for an experienced US Senior Account Manager with a passion for eCommerce and a genuine interest in solving our customers’ business challenges. As a Senior Account Manager, you will manage a book of business of $2M across an average of 15 accounts depending on total contract value. The main responsibilities are to ensure the retention of all accounts, achieve growth targets, build strategic account plans, introduce our client’s product roadmap to customers, and produce case studies.
This is achieved with a consultancy lead account management approach, ensuring all customers follow best practices to maximise the value and ROI from the product set whilst growing stakeholder awareness on each account and identifying growth opportunities. Internally, you will work closely with the Customer Success team and across all other teams (Marketing, Professional Services, Sales) to plan in and deliver customer roadmaps, share best practices, and promote our client’s values. Externally, you will be the main point of contact for customers (including the day to day, commercial and strategic stakeholders). Carry out Business Reviews, discover new opportunities, and own the full renewal process.
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To Apply:
Apply below or email us your resume at info@glenborn.com
To apply for this job email your details to info@glenborn.com