Spanish speaking Customer Success Manager – Media Operations & Campaign Workflow Platform

Ready to help shape the future of global media operations?

Our client is looking for a Spanish speaking Customer Success Manager based in Canada to support one of our largest international clients. You’ll play a key role in onboarding thousands of users across multiple markets, ensuring smooth operations, strong adoption, and an excellent customer experience.

You’ll join a fast-growing tech company where collaboration, structure, and innovation go hand in hand.

About our Client
Our client is a centralized media operations platform built for complex marketing campaigns. Trusted by global brands and agencies, we bring planning, execution, tracking, and reporting together in one system – replacing scattered spreadsheets and fragmented tools with clarity, control, and collaboration.

Our client’s platform enables teams to work more efficiently across local and global campaigns, using AI-ready data to support smarter workflows and insights as marketing evolves.

The Role

You will be part of a large international onboarding program, with a mission to ensure users get real value from the platform, projects stay on track, and communication between teams and markets runs smoothly.

You’ll collaborate closely with:

• Our global Customer Success teams in EMEA, the US, and APAC
• The Product team in Sweden
• A global client team based in Europe
• This role combines customer experience, operational support, project coordination, and training.

What you’ll do

Project & delivery:

• Coordinate and support onboarding activities across North and South American markets.
• Maintain project plans, timelines, and status reporting
• Ensure milestones are met and risks are identified early

Product & quality:

• Gather user needs and translate them into structured product requirements
• Lead UAT, testing, and feedback loops
• Act as a bridge between users and product teams for bug prioritization and improvements

Training & support:

• Guide users through onboarding and tool adoption
• Run regular training sessions and product updates
• Maintain training materials and documentation
• Provide proactive, high-quality customer support through structured case handling and daily ticket management in ServiceNow, ensuring timely resolution and an excellent customer experience

Client & team collaboration:

• Serve as a main point of contact for regional client stakeholders
• Lead regular status meetings with both clients and internal teams
• Ensure alignment on expectations, priorities, and delivery
• Some international travel may be required depending on business needs.

Who you are / What you bring

• 4–5 years of experience in project management, customer success, or a similar role (preferably in B2B SaaS or tech)
• A bachelor’s degree in business, marketing, communications, project management, or a related field
• Experience working in cross-functional and international environments
• Comfort working in an operational, hands-on support role with ticketing systems (ServiceNow or similar)
• Strong communication skills in English & Spanish (French is a plus)
• A structured, proactive, and solution-oriented mindset wih a genuine interest in customer experience and process improvement

What we offer

• Competitive salary and benefits
• The opportunity to work with a high-profile global client
• A truly international and collaborative work environment
• A role where your impact will be visible and meaningful
• A fast-growing company with strong focus on innovation and quality